Please plan on arriving 5-10 minutes prior to your scheduled appointment time in order to fill out a Client Information and Health form. You can also download this form and fill it out before arriving by clicking here.
At Body/Mind & Spirit Massage Therapy we understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients and out of consideration for the therapist’s time, we have adopted the following policies:
- 24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to avail themselves of our services.
- If you are unable to give us 24 hours advance notice and we are unable to fill your time slot, you will be charged the full amount of what would have been your treatment fee. At our discretion, this charge will be paid in full prior to your next treatment or deducted from your gift certificate.
- On the other hand, if we are able to fill “your” time slot with somebody else, you will not be charged for that missed appointment.
Anyone who either forgets or consciously chooses to forego their appointment, for whatever reason, will be considered a “no-show”. They will be charged for their “missed” appointment and future service will be denied until payment is made.
If you are not present for your scheduled session during the first 15 minutes (unless having telephoned to inform us you might be late), it will be construed by us that you are a “no- show”, and that time slot will automatically become available for someone else. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment…and regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other clients, please plan accordingly and be on time.